Terms And Conditions

1. Our Contract

These Terms and Conditions govern the supply of goods sold by K.S.International Ltd, the seller.

K.S.International Ltd
Sperrin Business Centre
Stonefield Way
Ruislip
Middlesex
HA4 0BG

Tel: 020 8842 7567

VAT No: 341449073

 

A customer purchasing any product from K.S.International in any way, agrees to these Terms and conditions.

 

2. Availability

While we endeavour to hold sufficient stock to meet our orders, if we have insufficient stock to supply or deliver the goods ordered we will try and source one to complete the order. If the goods are unable to be sourced or the delivery time is too long then we can do the following;

                    I.            Refund your money

                  II.            Let you know the expected date, if this is too long we will refund your money.

3. Payment

We accept payment by most major credit or debit cards. Payment will be debited to your account only when stock is available unless otherwise arranged. Payment for the whole value of the goods you ordered must be debited before goods will be dispatched. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the card issuer refuses to authorise payment we will endeavour to contact you by either telephone or email to verify certain details. However, this may result in a delay or non-delivery of your order until contact has been made.

In the interests of preventing fraudulent use of credit and charge cards, K.S.International Ltd will validate the names and addresses supplied during the order process. We may need to contact you by email, telephone or letter to verify details before we are able to dispatch your order.

4. Unwanted/ In-correctly ordered Goods

If you decide that you do not want any item which we have delivered, then provided that it is returned to us in its original and unused condition, not fitted in anyway and dispatched within 14 days of delivery unless otherwise agreed prior with K.S.International Ltd, we will exchange it or offer a refund for the product. NO carriage will be refunded and a re-stock charge of 15% minimum will be applied subject to K.S.International Ltd discretion. This also applies to any goods supplied correctly by K.S.International Ltd as ordered. However, if ordered in-correctly by the customer, the customer will be entitled to a product refund only, no carriage will be refunded and the customer is held responsible for the return of the goods to K.S.International Ltd unless prior arrangements are made with K.S.International Ltd. Refunds will only be given once the goods have been returned in good order and in its original packaging.

No refund or return will be accepted on "specially ordered" parts, that is a part ordered by K.S.International Ltd on behalf of the customer. These are not stocked items and therefore will not be accepted for a return or refund. Any goods listed as "stocked to order" will also NOT be eligible for any refunds, even if wanting to be returned before the 14 days, "Stocked to order" means specifically ordered for your purchase and therefore non-returnable.

No refund or return will be accepted on "Electrical or VOR item" that are supplied correctly by K.S.International Ltd.

Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular job.
K.S.International Ltd is not responsible for any damage or consequential losses or labour costs resulting from the fitment of parts supplied if found defective or otherwise.

4a. Defective Goods

If you purchase a product from us that are found to be faulty we will supply a replacement or arrange for a refund of the purchase price. To arrange the return of the defective goods please contact our office on 020 8842 7567 or email [email protected]. Our parcel carrier will arrange to collect the goods from you. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product or refund your money within 14 days or a reasonable period.
Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular job
The Company is not responsible for any damage or consequential losses or labour costs resulting from the fitment of parts supplied if found defective or otherwise.

Any consignment that is attempted delivery on a number of occasions and not collected from the local depot or not arranged to be re-delivered within the grace period, also if a parcel is refused upon delivery and returned to K.S.International Ltd, there will be a surcharged of £16.95+VAT per parcel that is returned to K.S.International Ltd.

4b. Defective Goods- overseas

If any goods are required to be replaced, for whatever reason, K.S.International Ltd will only deliver to the original address the goods were shipped to within the UK.
If shipped by K.S.International Ltd outside the UK then it will be the customers’ responsibility to return the warranty component and arrange the carriage for the replacement part.
Any goods the customer has collected and shipped out of the UK and found either not to fit or be defective must be returned to K.S.International’s UK address by the customer for any warranty on the product for whatever reason. 
K.S.International Ltd will not be held responsible for any carriage or transportation outside of the UK to bring back any defective part, this will be the sole responsibility of the customer without exception.
Warranty of any goods will only be applied to the UK and Channel isles.
Overseas customers whom purchase goods do so by agreeing to our Terms and Conditions without exception.

Damaged goods upon delivery can only be replaced providing the customer signs for the goods as being damaged, a claim can then be made against the couriers for the replacement. If the customer signs for the goods as received in "Good Order" (or alike), and the goods upon opening are found to be damaged then NO claim can be made against K.S.International Ltd as they have been signed for as received in good order. All goods can simply be signed for as "Damaged" if you or the couriers do not have time or the facilities to check the goods; this is acceptable with K.S.International Ltd and our couriers and will cover you as the customer. In short please check the way you sign for the goods, this also includes the number of parcels being signed for.

Products are supplied with manufacturers standard warranties. Miss-use or the incorrect fitting of parts by customers will render such warranty/guarantee null and void. 
Please note that no Chrome/Stainless product is covered under warranty if purchased from K.S.International Ltd for corrosion issues within any period of time. A customer that makes a purchase for any chrome / stainless product does so with this knowledge and agrees to these terms.

The customer must provide adequate paper work details received with the initial order, such as invoice number or Customer number in order for us to proceed with any claims. It is the responsibility of the customer and not K.S.International Ltd to source and provide these details prior to any claims.

5. Warranties and Liability

Subject to the condition set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months* from the date of their initial use or 12 months* from delivery, or road use of 12,000* miles whichever is the first to expire. The Seller shall NOT be liable for any labour or associated claims should a product fail, warranty will however apply to any part or parts purchased by the buyer within the warranty period to include carriage to replace the original purchased goods.

1)  the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether spoken or in writing), misuse or alteration or repair of the Goods without the Seller’s approval.

2)  Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular jobThe Company is not responsible for any damage or consequential losses or cost resulting from the fitment of parts supplied.

The website shall always endeavour to provide the correct information, however, on occasions the images may not always depict the actual product and K.S.International Ltd reserve all rights to change a product for another that is fit for purpose.

3)  Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, condition or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

4) Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.

5)  Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no liability to the Buyer.

6)  Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.

7)  The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control

8) The customer must provide adequate paper work details received with the initial order, such as invoice number or Customer number in order for us to proceed with any claims. It is the responsibility of the customer not K.S.International Ltd to source and provide these details prior to any claims.

5b. Goods ordered/Supplied incorrect

In the event that goods have been ordered incorrect or supplied incorrect, it is up to the customer to check the goods prior to any fitment or supplying to a third party. In the event that the goods have been attempted to be fitted and damaged in doing so, the customer shall be held liable for those goods and incur all costs.
K.S.International Ltd shall be held liable for any replacement part to the original invoiced value. Should a part arrive incorrectly we shall endeavour to rectify the problem at the earliest opportunity by supplying the correct part or crediting the original invoice should a customer wish not to accept any more goods. 
Carriage of an incorrectly supplied part shall be at K.S.International‘s cost unless prior arrangements have been made with the customer. 
In the event that a panel has been painted prior to checking the fitment first and proves to be wrong, K.S.International Ltd cannot be held responsible for any costs such as labour or paint. It is up to the customer to check their fitment of the goods before altering any of the goods supplied.

The buyer must check all goods supplied by K.S.International Ltd, the seller, and advise within a 7 days period as to any defects/ wrongly supplied goods.

1)Please ensure that all parts, panels in particular are checked prior to fitment, especially prior to any paintwork being carried out, K.S.International Ltd will not be held responsible if a panel(s) is incorrect for whatever reason and the panel has been painted prior to checking.

K.S.International Ltd will only accept a return product that has been wrongly supplied/delivered after being advised within a 14 day period, after which the customer shall retain all goods unless otherwise prior arrangement are made with K.S.International Ltd to the contrary

Wheels, Chrome plated, Stainless products;

Please note that NO Chrome/Stainless product is covered under warranty if purchased from
K.S.International Ltd for corrosion issues within any period of time. A customer that makes a purchase for any chrome / stainless product does so with this knowledge and agrees to these terms.

Warranty does not cover the following: 
Corrosion in anyway, Damage Alloy, Chrome plating Stainless or Lacquerer surfaces due to:

a. Normal On-road and Off-road wear and tear including stone chips etc.
b. Salted Roads in winter causing salt corrosion.
c. Use of abrasive chemical cleaners

Wheels, chrome and Stainless products should be cleaned using mild soap and water solution, chrome caps, bumpers etc. are not covered under warranty against rust due to nature of our British / Isles climate and the excessive salt applied on road surfaces.
To help prevent corrosion on chrome products smear the inside with a waterproof product or grease and apply polish throughout the winter, this will help prevent rust from forming.

* Subject to Part